Label: |
Does not meet minimum branch requirements - Other face-to-face |
Concept Guidance: |
Does the service channel type not meet the definition of a 'branch' as described below as at the relevant date, but does provide face-to-face services, such as, Agencies, Mobile Lenders, Head Offices etc? To be considered a branch, the following minimum face-to-face services must all be provided. - accepts cash and other deposits (including business deposits) and provides change; - facilitates the keeping of accounts for customer access, including the provision of account balances; - opens and closes accounts; - can facilitate or arrange the assessment of the credit risk of existing and potential customers; and - offers additional services in the one establishment such as financial services, business banking and specialist lending, if these are generally available from the reporting party. This need not mean that a financial adviser or business credit manager be available in the branch - the staff of the branch may simply act as a referral point for customers interested in these kinds of services.A choice of TRUE/FALSE valuesTRUE = the service channel type does not meet the definition of a 'branch', but does provide face-to-face servicesFALSE = the service channel type does meet the definition of a 'branch' or does not provide face-to-face services
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